Priority Care & Support Plan
- Turnaround time is 3 business days
- Priority ticket handling
- Best available scheduling for additional projects
- 1 support hour/month
- Quarterly Strategy Call (45 min)
- Quarterly Website Performance Review
- Two small tasks per quarter done proactively based on site audit or analytics
Communication
We’ve streamlined our support process to make things easier for everyone. Send your support request directly to [email protected].
Please note:
Turnaround time applies only to minor support tasks for existing functionality.
- Adding or updating a few sentences or a paragraph of text on a page.
- Swapping out or adding an image.
- Updating contact information, hours, or a link.
- Adding a new testimonial to your site.
- Making a simple menu change (adding/removing a link).
- Adding a basic announcement or special offer to an existing page.
Additional Projects
How it Works
Send your project request directly to [email protected]. After reviewing your request, we’ll confirm the appropriate project tier and provide you with detailed scope, timeline, and next steps for confirmation.
Once you approve the project details, we’ll send an invoice and add your project to the priority queue based on your support plan level. Projects begin upon payment of invoice.
Project Scheduling:
- Premium Plan: Priority scheduling – projects typically begin within 1-2 weeks
- Priority Plan: Best available scheduling – projects typically begin within 2-4 weeks
- Essentials Plan: Next open availability – projects scheduled based on current workload
Pricing Note: For “tiny tasks” that fall outside the monthly support scope but don’t require a full project (like adding a simple form to a new page, small plugin configuration, basic custom CSS tweaks), we offer a flat rate of $99 per task.
This pricing applies to quick development work that:
- Takes 1-2 hours or less
- Doesn’t require strategy or planning
- Involves simple implementation of existing features
- Falls outside the monthly support plan scope