Premium Care & Support Plan
- Turnaround time is 1 business day
- Same day ticket handling + email support
- 2 support hours/month
- 30-min Monthly check-in
- Quarterly Strategy Call
- Priority scheduling for additional projects
- Monthly Traffic + SEO Insights Review
- Two small tasks per month done proactively based on site audit or analytics
Communication
- Unlimited quick email questions and clarifications
- If a response requires more than a few minutes, I’ll let you know and we can move it to a ticket to properly track your support time
- A dedicated Google Chat workspace, where we can collaborate in real-time on your projects and communicate quickly when needed.
Additional Projects
Every project is unique and will be evaluated individually. I’ll review your request within 3 business days and get back to you with next steps and a project quote with options for implementation.
How it Works
Send your project request directly to [email protected] with details about your needs. After reviewing your request, we’ll confirm the appropriate project tier and provide you with detailed scope, timeline, and next steps for confirmation.
Once you approve the project details, we’ll send an invoice and add your project to the priority queue based on your support plan level. Projects begin upon payment of invoice.
Project Scheduling:
- Premium Plan: Priority scheduling – projects typically begin within 1-2 weeks
- Priority Plan: Best available scheduling – projects typically begin within 2-4 weeks
- Essentials Plan: Next open availability – projects scheduled based on current workload
Pricing Note: For “tiny tasks” that fall outside the monthly support scope but don’t require a full project (like adding a simple form to a new page, small plugin configuration, basic custom CSS tweaks), we offer a flat rate of $99 per task.
This pricing applies to quick development work that:
- Takes 1-2 hours or less
- Doesn’t require strategy or planning
- Involves simple implementation of existing features
- Falls outside the monthly support plan scope